Firstline Garage Door Repair (“Firstline,” “we,” “us,” or “our”) provides garage door repair, installation, and maintenance across Arlington Heights, Illinois and the surrounding northwest suburbs. This policy explains what information we collect through our website and advertising, how we use it, and the choices you have. By requesting service or submitting your details to us, you agree to the practices described below.
Information we collect
We collect information you provide directly when you request service, ask for a quote, or contact us, whether through our website forms, a phone call, or a lead form on a platform such as Facebook or Instagram. This may include:
- Your name
- Your phone number
- Your email address
- Your service address or ZIP code
- Details about the garage door service you are requesting
When you visit our website, we may also automatically collect standard technical data such as your IP address, browser type, device information, and the pages you view, using cookies and similar technologies.
How we use your information
- To respond to your request, schedule service, and prepare a quote or estimate
- To contact you by phone, text, or email about your inquiry and appointment
- To improve our services, our website, and the customer experience
- To send occasional offers or service reminders, which you can opt out of at any time
Advertising and lead forms
We advertise our services on platforms including Facebook and Instagram (Meta). If you submit your details through one of our ads or an instant lead form, that information is shared with us so we can contact you about your request. Your use of those platforms is also governed by their own privacy policies, including Meta’s Privacy Policy. We use your information from these forms only to follow up on your garage door inquiry.
Cookies and analytics
Our website uses cookies and analytics tools to understand how visitors use the site and to improve performance. You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the site work.
Data retention
We keep your information only as long as necessary to provide our services and to meet legal or business requirements, after which it is deleted or anonymized.
Your privacy choices
You may request to access, correct, or delete your personal information, or opt out of marketing messages, at any time by contacting us using the details below. To stop text or email updates, reply STOP to a text or use the unsubscribe link in an email.
Children’s privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.
Contact us
Questions about this policy or your information? Reach out any time.
By using our website or submitting a request, you agree to this Privacy Policy.
